How many times have you heard someone say about a successful quarterback (or governor or pastor or entrepreneur), “They’re just a natural-born leader”? A line from Shakespeare comes to mind. In the second act of Twelfth Night, the uptight antagonist Malvolio is handed a bogus letter supposedly from the woman he hopes to woo.…

Horst Schulze
Horst Schulze is Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business. His visionary and disruptive principles have reshaped the concepts of excellence, service, and competitive advantage, transcending divisions of industry across the business landscape.